Privacy policy

Last updated: August 15, 2025

NeenoBeano (Parrag Solutions Ltd) — Privacy Policy

1) Who we are (Data Controller)

NeenoBeano is a trading name of Parrag Solutions Ltd (company no. 15835031), registered office: 20 Wenlock Road, London, N1 7GU, United Kingdom.
In this policy, “we”, “us”, or “our” means Parrag Solutions Ltd. We are the data controller of personal data collected via neenobeano.com and our store.

Our store is hosted by Shopify, which acts as our service provider/processor in certain cases and as an independent controller for some of its own services and features.

2) Scope

This policy explains how we collect, use, share, and protect your personal data when you browse our site, place an order, contact support, or otherwise interact with us. For cookies and similar tech, please see our Cookie Policy.

3) Personal data we collect

  • Contact & account: name, email, phone, billing/shipping address; account login (passwords encrypted).
  • Order & payment: items purchased, order notes, totals, currency, payment status, last 4 digits/brand of card (we do not store full card details).
  • Usage & device: IP address, device/browser, pages viewed, referral/UTM, interactions (via Shopify and consented analytics).
  • Preferences & marketing: newsletter/subscription choices, your consent decisions.
  • Support: messages, attachments (e.g., photos of product issues).
  • Inferences: preferences derived from your on-site activity (if analytics/ads are enabled with consent).

4) Sources

Directly from you (checkout, account, support, forms).

  • Automatically via our site, cookies/SDKs (see Cookie Policy).
  • Service providers (e.g., Shopify, payment, shipping).
  • Third parties where you authorise (e.g., social sign-in, marketing).

5) How we use your data & legal bases

  • Process and deliver orders; customer service — to perform a contract with you.
  • Account management — contract and legitimate interests (operate our services).
  • Fraud prevention & security — legitimate interests and legal obligation.
  • Analytics & site improvement — consent (UK/EEA) for non-essential cookies; legitimate interests elsewhere.
  • Marketing (email/SMS/ads) — consent where required; you can withdraw anytime.
  • Legal & tax compliance — legal obligation (e.g., record-keeping).
  • Personalisation (e.g., recommendations) — consent (if cookie-based) or legitimate interests (first-party, non-tracking).

6) Sharing your data

  • We share personal data only as needed with:
  • Shopify (store platform, checkout, hosting, analytics features).
  • Payment providers (secure payment processing; we don’t store full card data).
  • Fulfilment & shipping partners (third-party fulfilment, printing, packaging, delivery).
  • Email & customer support tools (to communicate with you).
  • Fraud & security tools (to protect our services).
  • Advertising/analytics partners (only if you’ve consented to non-essential cookies).
  • Law enforcement/authorities where required by law, or to defend legal claims.
    We do not sell your personal data. On request, we can provide a list of our current core processors.
  • Relationship with Shopify. Shopify also collects and processes some data about your interactions with our store to provide and improve its services. For those activities, Shopify may be an independent controller. See Shopify’s Consumer Privacy Policy and privacy portal to exercise rights with Shopify directly.

7) International transfers

Some providers process data outside the UK/EEA (e.g., Canada/USA). Where we transfer data internationally, we rely on recognised safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum, or transfers to countries with an adequacy decision.

8) Retention

  • We keep data only as long as necessary:
  • Orders & invoices: generally 6 years (UK tax/accounting).
  • Account data: while your account is active; deleted or anonymised after inactivity where feasible.
  • Support tickets: typically 24 months after closure.
  • Marketing: until you unsubscribe or after a period of inactivity.
    We may retain limited information to meet legal, tax, or fraud-prevention requirements.

9) Cookies, analytics & ads

We use cookies and similar tech. Strictly necessary cookies run to operate the site and checkout. Analytics/advertising cookies run only with your consent in the UK/EEA. Manage preferences anytime via Cookie Settings (see our Cookie Policy for details).

10) Your rights (UK/EU)

You have the right to access, rectify, erase, restrict processing, object (including to direct marketing), and data portability. Where we rely on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local EU authority. (ICO: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK.)

11) Exercising your rights

Email hello@neenobeano.com. We may ask for information to verify your identity. You may authorise an agent to act on your behalf where permitted by law.

12) Children

Our site is aimed at adults purchasing children’s products. We do not knowingly collect personal data from children under the age of 13 in the UK without appropriate consent. If you believe a child has provided data, contact us and we’ll delete it.

13) Security

We use reasonable technical and organisational measures appropriate to the risks. No online service is 100% secure. If you have security concerns, contact us.

14) Changes to this policy

We may update this policy from time to time. Changes will appear here with an updated “Last updated” date. Material changes may be highlighted on the site.

15) Contact us (Controller)

Parrag Solutions Ltd (trading as NeenoBeano)
20 Wenlock Road, London, N1 7GU, United Kingdom
Email: hello@neenobeano.com